Casino Support and FAQs: Get Help with Deposits and Withdrawals
You have questions or need help getting started? Maybe you can't get your deposit to go through or you wonder where your casino payout is. Casino support is easy to get hold of. At the bottom of your screen is a “Live Chat” bubble. Click it to talk to a casino help desk specialist. If you don't have time to sit on chat, email or call 1 800 834 497.
You may find that these questions and answers take care of your questions or concerns. Read over this list of frequently asked questions to see if someone has had your question in the past.
Can I Play at Online Casino?
Players from the USA won't be allowed to access Online Casino. They're not alone. The casino is for Australia's and New Zealand's residents. You will know right away if you can sign up. When you access the casino, you'll either go to the home page or get a message that you're blocked.
Players must be at least 18 years of age or the legal gambling age in their jurisdiction.
What Banking Options Are Available?
Deposit methods vary and depend on your address. Most players can use Bitcoin, a credit/debit card, Flexepin, Neosurf, or Poli. Withdrawals are processed through Bitcoin or a wire transfer.
Before you make a withdrawal, you must have wagered your deposit at least once. If your first deposit was for $100, you have to have wagered $100 or more. If you haven't, your cash out request will be denied.
The other thing you need to know about withdrawals is that winnings cannot be withdrawn until you've met the playthrough requirement. Deposit bonuses of 100% or less and no deposit bonuses have a playthrough requirement of 50x. With 101% deposit bonuses or higher, the playthrough requirement is 60x.
Are There Withdrawal Limits?
The amount you're able to request in casino payouts depends on your status within the casino. When you join, you become a rewards program member with your first real money wager. The withdrawal limits are:
- Gold Leaf - $1,000 per week
- Gold Coin - $1,500 per week
- Gold Nugget - $2,500 per week
- Gold Bullion - $3,500 per week
- Gold Mine - $5,000 per week
In addition to the weekly limits, there are minimum requirements. Your cash out request must be for $100 or more.
Can You Play on Your Mobile Device?
The instant play casino at Grand Rush uses responsive design to scale to fit your phone or tablet. The mobile casino is accessed through your device's browser. It loads fast and gives you access to the casino games, banking options, and casino support.